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TMT analysis: In 2024, Communications Service Providers (CSPs) identified that AI, automation and machine learning technologies are their top priority investment areas for 2025, with one in three being in the process of implementing AI solutions in some areas. The proliferation of AI technology is having a significant impact on the telecoms market in the UK and CSPs need to be aware of the risks and benefits of using AI solutions to deliver services to their customers. Written by Matt Suter, asociate drector at Osborne Clarke LLP.
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