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Dialling into the future—how AI is transforming the telecoms landscape

Published on: 17 January 2025
Published by a LexisNexis TMT expert

Table of contents

  • What impact is AI having on the telecoms market?
  • Increased operational efficiency
  • Making customer support more efficient
  • What are the most common legal issues that are cropping up in relation to AI and telecoms?
  • Compliance with UK telecoms regulations
  • Compliance with UK data protection laws
  • Increase in security threats and fraud
  • How are the market and legal practitioners adapting to address these issues?
  • Investment into compliance
  • Enhanced security practices
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Article summary

TMT analysis: In 2024, Communications Service Providers (CSPs) identified that AI, automation and machine learning technologies are their top priority investment areas for 2025, with one in three being in the process of implementing AI solutions in some areas. The proliferation of AI technology is having a significant impact on the telecoms market in the UK and CSPs need to be aware of the risks and benefits of using AI solutions to deliver services to their customers. Written by Matt Suter, asociate drector at Osborne Clarke LLP.

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