Legal News

Ofcom implements new rules on telecoms price transparency

Published on: 17 January 2025
Published by LNB News

LNB News 17/01/2025

Document Information

Issue Date: 17 January 2025

Published Date: 17 January 2025

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

Ofcom has introduced new regulations requiring telecoms providers to clearly state any price rises in pounds and pence at the point of sale. The regulator has banned contract terms linking increases to future inflation rates, mandating transparency on when changes will occur. Providers offering unspecified price rises must give customers 30 days' notice and penalty-free exit options. Ofcom emphasises that social tariffs remain available for low-income households, offering stable pricing throughout the contract period. These measures aim to enhance consumer protection and facilitate informed decision-making in the UK's competitive telecoms market.

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