Online dispute resolution and the online court

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Published by a LexisNexis Dispute Resolution expert
Practice notes

Online dispute resolution and the online court

Copyright © 2025 LexisNexis

Published by a LexisNexis Dispute Resolution expert

Practice notes
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This Practice Note considers the use of online dispute resolution (ODR) in civil proceedings in England and Wales, including the development of the online court (also known as the ‘digital justice system’ (DJS)) as part of HM Courts and Tribunals Service’s (HMCTS) reform programme for the justice system. It deals with current pilot schemes that are in operation, including the Online Civil money Claims (OCMC) pilot under CPR PD 51R and the Damages Claims pilot under CPR PD 51ZB. It considers the Judicial Review and Courts Act 2022 (JRCA 2022), the development of Online Procedure Rules (OPR) and the Online Procedure Rule Committee (OPRC). It also considers other online dispute resolution initiatives, including those put forward by LawtechUK.

Background to the development of online dispute resolution

Lord Justice Briggs, in his Final Report on the Civil Courts Structure Review, which was published on 27 July 2016, recommended the creation of an online court for the resolution of disputes up to £25,000. For more information, see News Analysis: Briggs LJ's civil courts structure review—final report

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Dispute resolution definition
What does Dispute resolution mean?

pension scheme disputes between the member and the trustees can be resolved using a range of different methods including internal dispute resolution, TPAS, which operates a network of volunteer advisers, the Pensions Ombudsman, the courts and alternative dispute resolution by way of arbitration or mediation.

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